Shipping & Returns
Shipping
Threshold - $0
- Transit time from factory to your home in a timely manner
- Delivery appointment is established with the consumer
- Delivery is performed with one or two persons, typically using a 20-24 foot box truck with lift gate capability
- Furniture is delivered through the first door or first dry area
- No Unpack or debris removed
- Signature Required
Premium White Glove - $150
- Transit time from factory to your home in a timely manner
- Furniture is open and inspected before delivery appointment is established with the consume
- Delivery appointment is established with the consumer
- Delivery is performed with a two person delivery team typically using a 20-24 foot box truck with lift gate capability
- Furniture is delivered into the room of choice up or down one flight of stairs
- Product is set in place
- Unpack and debris removed
- Up to 15 min. of assembly without tools is performed when necessary. Additional assembly charged by the quarter hour.
- Signature Required
- Pictures must be taken of any refused product
UPS Ground - $0
- Fabric Samples & Ottomans ship via UPS ground
- No Appointment or signature required
Returns
30–Day No Hassle Return Policy
We want you to love your new furniture.
To ensure that you are completely satisfied with your shopping experience, we gladly accept returns for refund, credit or exchange (including shipping costs) within 30 days of purchase.
All returns must be in original (clean, undamaged and like-new condition). We reserve the right to charge up to a 25% restocking fee if products are returned with missing or damaged content.
Within 72 hours of Liberty receipt and inspection of returned products, we will credit the appropriate amount back to your credit card. Please allow five business days for the credit to post to your account.
For more details or to schedule a return, please email returns@libertymfgco.com.
Cancellations and Order Changes
If you wish to cancel an order prior to shipment, there will be a 25% restocking fee.
Customers must contact Liberty at info@libertymfgco.com within 24 hours after initial order placement for any desired changes.